Gaya APA
faure, L, M. (1992).
Implementing total quality management, menerapkan manajemen mutu terpadu .
Jakarta:
Elex Media Komputindo.
Gaya MLA
faure, Lesley, Munro.
"Implementing total quality management, menerapkan manajemen mutu terpadu".
Jakarta:
Elex Media Komputindo,
1992.
Text.